Refund policy

Returns and Refund Policy

I want you to love your artwork and products. If you change your mind about an eligible purchase made through this website, you may request a return within 14 days of delivery.

Returns

To be eligible for a return, the item should be returned in the same condition in which it was received and securely packaged for its return journey.

To request a return, please use the Returns and Cancellations link in the footer of this website and follow the instructions for your order. You may also contact me at jacquelineprouseart@gmail.com if you need assistance.

Customers are responsible for the direct cost of return postage unless the item is faulty, damaged, or not as described. Please use a secure and trackable postal service where appropriate, as responsibility for the returned item remains with the sender until it is received.

Cancellations

Cancellation requests for eligible unfulfilled orders can be submitted through the Returns and Cancellations link in the footer of this website.

If an order has already been fulfilled or dispatched, it cannot be cancelled through the cancellation process, but an eligible item may still be returned in accordance with the returns terms above.

 

 Refunds

Once a returned item is received, it will be inspected and you will be notified of the outcome.

Approved refunds will be returned to the original payment method. Where the statutory right of withdrawal applies, refunds will be processed within the applicable legal timeframe. Reimbursement may be withheld until the returned goods have been received or evidence of return has been provided.

A deduction may be made where permitted by law if an item has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Personalised and Custom-Made Items

Items that have been personalised or custom-made to a customer's specifications are not eligible for change-of-mind cancellation or return where the applicable legal exemption applies.

This does not affect your statutory rights where an item is faulty, damaged, or not as described.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact jacquelineprouseart@gmail.com as soon as possible, including your order details and photographs where appropriate, so the matter can be resolved promptly.

Nothing in this policy affects your statutory consumer rights.